Lead Social Services Assistant
Duties include, but are not limited to:
Functions as the point of contact for coordination and guidance of the SSA team. Works closely with the Supervisory Social Service Assistants, SSA Silent Monitors/Trainers, and Health Science Specialists (HSS). Provides guidance on dispatch of emergency services, how to locate callers in danger, and ensures the correct and appropriate submission of Veteran Protected Health Information to VA Medical Centers around the country. Exercises technical and administrative oversight of the SSA team to include communicating work assignments and deadlines to be accomplished by the SSA team. Establishes procedures and assists in communicating expectations for SSA team, which are clearly communicated through both formal and informal SSA team meetings. Reports on team performance, progress and training needs of employees and on behavior problems to Supervisor SSAs and SSA Team Operations Coordinators as needed. Provides guidance and feedback on customer service skills with internal and external customers and addresses any concerns that may arise. Manages software that is utilized by the SSA team troubleshoots concerns, and informs leadership of issues, as needed. Oversees collection of relevant information for lethality assessments from available resources such as the Medora Web-Based Crisis Application, Customer Relationship Manual (CRM) and Compensation & Pension Record Interchange (CAPRI), Computerized Patient Record System (CPRS) records, and Joint Legacy Viewer (JLV). Demonstrates expert knowledge of and proficiency with approved, web-based tools and resources to determine callers' location for emergency dispatch purposes. Educates team on the appropriate use of tools and resources. Collaborates with VCL Training Team to ensure that the SSA team is adequately and consistently trained. Assists subordinates in developing creative solutions combined with approved resources to locate individuals. Advocates for local police and other emergency service response in order to ensure the safety of a caller when situations are not able to be resolved at the level of SSA. Communicates with supervisors/management from local law enforcement agencies to address any obstacles to providing the safety of callers. Exercises creative problem-solving skills and makes critical, time-sensitive decisions while handling emergent situations involving emergency dispatch requests and facility transport plans. Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the VCL. Incorporates applicable guidelines consisting of the VA's vision, mission and values established program policies, procedures and objectives. Work Schedule:
Varied work schedule to include evenings, night shifts, weekends and holidays. Tour will be determined after final selection. Tour is subject to change based on program needs. Compressed/Flexible:
Not Available Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Lead Social Services Assistant/PD06851A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/03/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-8 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
1. Initiates a wide range of rescues for callers in danger by applying knowledge of crisis intervention procedures. 2. Makes critical, time-sensitive decisions while coordinating emergency services. 3. Communicates, verifies, and documents complex or sensitive information. 4. Utilizes computer software programs and web-based tools/resources to perform tasks. 5. Provides consultation or training to staff. OR Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have at least 27 credit hours of graduate level education that is directly related to the work of this position. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Transcripts must be submitted at the time of application. OR Combination:
Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of related specialized experience and education, as described above, that demonstrates your ability to perform the duties of this position. Your experience must be fully documented in your resume, and you must submit transcripts with your application. You may qualify based on your experience and/or education as described below:
You will be rated on the following Competencies for this position:
CommunicationsInformation ManagementLeadershipOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is sedentary; typically work is accomplished in an office type setting. However, there may be some walking, standing, bending and carrying on light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Functions as the point of contact for coordination and guidance of the SSA team. Works closely with the Supervisory Social Service Assistants, SSA Silent Monitors/Trainers, and Health Science Specialists (HSS). Provides guidance on dispatch of emergency services, how to locate callers in danger, and ensures the correct and appropriate submission of Veteran Protected Health Information to VA Medical Centers around the country. Exercises technical and administrative oversight of the SSA team to include communicating work assignments and deadlines to be accomplished by the SSA team. Establishes procedures and assists in communicating expectations for SSA team, which are clearly communicated through both formal and informal SSA team meetings. Reports on team performance, progress and training needs of employees and on behavior problems to Supervisor SSAs and SSA Team Operations Coordinators as needed. Provides guidance and feedback on customer service skills with internal and external customers and addresses any concerns that may arise. Manages software that is utilized by the SSA team troubleshoots concerns, and informs leadership of issues, as needed. Oversees collection of relevant information for lethality assessments from available resources such as the Medora Web-Based Crisis Application, Customer Relationship Manual (CRM) and Compensation & Pension Record Interchange (CAPRI), Computerized Patient Record System (CPRS) records, and Joint Legacy Viewer (JLV). Demonstrates expert knowledge of and proficiency with approved, web-based tools and resources to determine callers' location for emergency dispatch purposes. Educates team on the appropriate use of tools and resources. Collaborates with VCL Training Team to ensure that the SSA team is adequately and consistently trained. Assists subordinates in developing creative solutions combined with approved resources to locate individuals. Advocates for local police and other emergency service response in order to ensure the safety of a caller when situations are not able to be resolved at the level of SSA. Communicates with supervisors/management from local law enforcement agencies to address any obstacles to providing the safety of callers. Exercises creative problem-solving skills and makes critical, time-sensitive decisions while handling emergent situations involving emergency dispatch requests and facility transport plans. Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the VCL. Incorporates applicable guidelines consisting of the VA's vision, mission and values established program policies, procedures and objectives. Work Schedule:
Varied work schedule to include evenings, night shifts, weekends and holidays. Tour will be determined after final selection. Tour is subject to change based on program needs. Compressed/Flexible:
Not Available Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Lead Social Services Assistant/PD06851A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/03/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-8 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
1. Initiates a wide range of rescues for callers in danger by applying knowledge of crisis intervention procedures. 2. Makes critical, time-sensitive decisions while coordinating emergency services. 3. Communicates, verifies, and documents complex or sensitive information. 4. Utilizes computer software programs and web-based tools/resources to perform tasks. 5. Provides consultation or training to staff. OR Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have at least 27 credit hours of graduate level education that is directly related to the work of this position. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Transcripts must be submitted at the time of application. OR Combination:
Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of related specialized experience and education, as described above, that demonstrates your ability to perform the duties of this position. Your experience must be fully documented in your resume, and you must submit transcripts with your application. You may qualify based on your experience and/or education as described below:
You will be rated on the following Competencies for this position:
CommunicationsInformation ManagementLeadershipOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is sedentary; typically work is accomplished in an office type setting. However, there may be some walking, standing, bending and carrying on light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0186 Social Services Aid And Assistant - Salary Range:
$47,899 to $62,269 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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